Policies

Refund Policy

Pre-CanSkate & CanSkate: Refunds must be requested. Refunds will be prorated from the day of the request. The Skate Canada insurance fee is non-refundable.

Junior Academy & CanPower: There will be no refunds after 30 days in the program. Refund requests made within the time limit will be processed within 4 weeks. They will be prorated from the day of the request. The Skate Canada insurance fee is non-refundable.

Star 1/2 & Star 3+: No refunds for Star 1 and up unless illness or injury prevent participation.

Star 1/2 & Star 3+ Exit Policy: 

  1. Inform the coaches/club of your desire to leave/quit.
  2. A meeting will be scheduled to discuss your exit and reasons. Participants of this meeting will include yourself, the Director of Skating, Club President and Club/Coach Liaison.
  3. If you were not able to find a solution to move forward with PGFSC, please follow these next steps:
  4. Pay all outstanding fees to the club (for the entire season(s) that you registered for)
  5. Our coaches will send you a final invoice within 7 days of the conclusion of the meeting. They must be paid in full.
  6. Once these things are done we will declare you in good standing.

Cold Weather Policy

All lessons will be cancelled if the temperature falls below -35°C.

Ice Rules

Skaters are expected to skate on the sessions for which they are qualified and have registered/paid for. Skaters are not permitted to sell, substitute or trade sessions. If you miss your regular session for particular day you may not skate on another session in lieu of the one you missed. You may not have another skater skate on sessions you are not able to attend.
Only water bottles are permitted at the ice surface. No pop or juice, etc, at rink side.